Sometimes, federal laws make people feel like they are all powerful when they are not. Such was the case with Delta Airlines agents who tried to force a family to give up the seat they bought for their son. Even though the toddler was properly strapped into a car seat and the seat secured in the airplane seat, Delta agents insisted the toddler be kept on a parent’s lap, even though airline safety guidelines recommend car seats be used. When the family refused to give up the seat they purchased, agents removed the entire family from the flight.
A Southern California father said he and his family were booted from a Delta flight after they declined to give up a seat they had bought for their teenage son and were attempting to use for his 2-year-old sibling.
Brian and Brittany Schear, of Huntington Beach, were on a red-eye flight April 23 from Maui to Los Angeles when they got into an argument with officials after being told that they had to give the seat to another passenger.
“I bought the seat,” Brian Schear is seen telling the agents in a video of the incident, explaining that he initially purchased the seat for his 18-year-old son but sent the teen home early on another flight so that the toddler would have a seat on the plane. “It’s a red-eye. He won’t sleep unless he’s in his car seat. So, otherwise, he’d be sitting in my wife’s lap, crawling all over the place, and it’s not safe.”
After what happened aboard an American Airlines flight several weeks ago when a passenger was asked to give up his seat, one would have thought that the Delta agents would have been more careful, especially knowing that their actions were most likely being recorded by someone’s cell phone. This could easily end up being a huge PR nightmare for Delta, and rightfully so.