United Airlines Vilified Thanks to Social Media

United Airlines has been made out to be the villain for the physical removal of a passenger from one of their flights. Unfortunately, in today’s world of cell phones, incidents like this are captured on video and spread via social media without knowing or telling the whole story.

United Airlines apologized on Tuesday and said it would review its policies after videos showed a passenger being forcibly removed from a full plane to make room for its own employees, setting off public outrage.

Oscar Munoz, the company’s chief executive, said in a statement that United would take “full responsibility” for the situation and that “no one should ever be mistreated this way.”

He committed to making changes to ensure that the situation would not repeat itself, adding that United would conduct “a thorough review of crew movement, our policies for incentivizing volunteers in these situations, how we handle oversold situations and an examination of how we partner with airport authorities and local law enforcement.”



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